What is Modsy's shipping policy?

Items ship directly from our retailers and vendors based on availability. We adjust both the item price and shipping cost to match the retailers' or vendors' prices. On the day we place your order, we make sure to honor any advertised sales and site-wide promotions.

Retailers

Freight Truck Delivery

We will relay the exact shipping method (i.e., threshold, curbside, front-door, in-home, etc.) for the items in your order. We'll give the carrier your phone number, so they'll contact you directly to schedule your delivery. 

Please see the individual retailer's delivery policy if you require additional information.

Standard Ground Delivery

Once shipped, most standard ground deliveries arrive within 3-7 business days from the ship date. We relay shipping/tracking information to you as soon as we receive it from the retailer. 

Please see the specific delivery policies from retailers on your order if you require additional information.

Vendors

Freight Truck Delivery

At Modsy, we want to give you a great shopping experience--that means hassle-free delivery on items from vendors we work with.

We offer a Fixed-Rate Delivery fee on items that cannot ship standard ground or may otherwise be hard to place in your home.

This fee may include white glove delivery, room placement choice, assembly, and removal of packaging.

Truck delivery items are fixed-rate and vary depending on the value of your item. 

• Available in the contiguous 48 states only. 

Delivery Timing

- In-stock merchandise is usually delivered within 3-6 weeks from the ship date, though some areas may take longer.

- Once your order arrives at our delivery hub, you will receive a call to schedule your delivery. Time frames are routed geographically and cannot be changed.

- Deliveries must be changed or canceled 3 days before your scheduled delivery date to avoid a $35 rescheduling fee.

- If you miss your delivery or do not schedule delivery within 7 days of first contact form the carrier, storage fees may apply.

- Drivers will not move existing furniture so please clear the area before delivery.

- Persons accepting delivery must be at least 18 years of age.

NOTE: Please make sure to inspect your item upon delivery. If you see any damage, do not sign for the delivery--please refuse it and contact us immediately at [phone] or [e-mail] with order details.

Standard Ground Delivery

Smaller items (bedding, pillows, decorative accessories, baskets, etc.), do not qualify for fixed-rate shipping and will be delivered via FedEx and subject to FedEx delivery + processing charges. Once shipped, most standard ground deliveries arrive within 3 -7 business days from the ship date. 

Tracking information will be provided via email, and your order page will be updated accordingly.