We work hard to source quality goods from trusted brands, so every order arrives in perfect condition. In cases where an item(s) arrives damaged, we want to help resolve things as quickly and painlessly as possible.
If the item(s)'s packaging appears damaged when it arrives, please refuse delivery, notify the carrier and contact us via your order portal for a replacement or a refund.
If the item(s) is in your possession, please do not discard the original packaging. Once you initiate a return or replacement, we'll send a prepaid return label, free of charge.
When initiating a return or replacement through your order portal, you will be prompted to provide a small handful of photos. Providing these details will help us ensure that you receive the best possible service for your return.
Photos we'll need:
1 - A photo of the entire item.
2 - A close-up photo of the damage.
3 - A photo of the package