We work hard to recommend merchandise from trusted sources and for every order to arrive in perfect condition, but if that isn't the case, we've got you covered.
When receiving an order, we encourage you to inspect the item's packaging before accepting the package from the carrier. If the packaging or the item appears damaged when it arrives, please notify the carrier and refuse delivery, then contact us at firstname.lastname@example.org for a replacement or a refund.
If the item is in your possession, please do not discard the original packaging. Please contact us via email or live chat within 48 hours of receipt, and we'll send a prepaid return label and order a replacement for you, free of charge.
You'll need to email photos of any item(s) and a detailed description of the damage. Providing these details will help us ensure that you receive the best possible service for your return.
Photos we'll need:
1 - A photo of the entire item.
2 - A close-up photo of the damage.
3 - A photo of the package (so we can determine if it was damaged in transit).