We work hard to source quality goods from trusted brands, so every order arrives in perfect condition. In cases where an item(s) arrives damaged, we want to help resolve things as quickly and painlessly as possible.
If the item(s)'s packaging appears damaged when it arrives, please refuse delivery, notify the carrier and contact us at firstname.lastname@example.org for a replacement or a refund.
If the item(s) is in your possession, please do not discard the original packaging. Once you contact us, we'll send a prepaid return label and order a replacement for you, free of charge.
You'll need to email photos of any item(s) and a detailed description of the damage. Providing these details will help us ensure that you receive the best possible service for your return.
Photos we'll need:
1 - A photo of the entire item.
2 - A close-up photo of the damage.
3 - A photo of the package