The $20 service fee is a non-refundable fee that is applied to all orders over $500 at checkout under Taxes & Fees. This fee is for our Order Concierge Service, so you can kick up your feet and relax, knowing that our team is combing through your order, making sure you get the lowest prices from our sellers.
If anything needs your approval, our Order Concierge team will reach out to you directly to finalize your order details. If you have any issues with your order or need to make returns, we’re here to coordinate the next steps with the sellers on your behalf.
We're here to make what can be a stressful process, simple and easy.